Shipping & Returns
International shipping
📍 LOCATIONS: we ship worldwide
📍 CUSTOMS FEES: customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.
📍 LEAD TIME: orders ship within 1-4 business days of purchase.
📍 DELIVERY TIME:
📍 CUSTOMS FEES: customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.
📍 LEAD TIME: orders ship within 1-4 business days of purchase.
📍 DELIVERY TIME:
- USA: 3-5 business days by USPS
- Other countries - Regular International Shipping - orders may take 2-3 weeks to arrive. We cannot expedite international shipping or speed up the transit time/customs clearance process. We do not guarantee actual delivery dates.
Exchanges & replacements
We hope you love every single keepsake we send you. But sometimes life happens and plans change, we get it.
EXCHANGES: We accept returns and exchanges on items that are not personalized, not custom-made, and not on clearance within 30 days of your receipt of the package. Items must be in new condition and original packaging. Buyer is responsible for return shipping costs plus any shipping costs required to send an item for exchange.
We do NOT accept returns or exchanges on personalized, custom-made, or clearance items.
REPLACEMENTS: If we made a personalization error on your order that was our fault, we'll happily replace the personalized item for you. We do not replace items that were incorrectly engraved due to buyer error.