Exchange policy
Exchanges & replacements
We hope you absolutely love every single keepsake we send you. But sometimes life happens and plans change, we get it.
✅EXCHANGES: We accept returns and exchanges on items that are not personalized, not custom-made, and not on clearance within 30 days of your receipt of the package. Items must be in new condition and in original packaging. Buyer is responsible for return shipping costs plus any shipping costs required to send an item for exchange.
❌We do NOT accept returns or exchanges on personalized, custom-made, or clearance items.
🔁REPLACEMENTS: If we made a personalization error on your order that was our fault, we'll happily replace the personalized item for you. We do not replace items that were incorrectly engraved due to buyer error.